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Read the passage carefully. Then choose the correct answer.
 
Aunt Mandy and I were out shopping for my cousin's fourth birthday party. On the way back, we stopped by a local ice cream parlor to get dessert. The place was packed with countless people, mostly there to purchase complicated sundaes and milkshakes on discount. A lone young lady was serving behind the counter, working as fast as she could but seemingly falling further and further behind.

At last, she called our number. "Three quarts of chocolate chip ice cream, please," Aunt Mandy placed her order.

"WHAT ? Three quarters of a gallon ! Do you know how HARD it is to scoop three quarts ?" The young lady shot off like a machine gun.

I stood dumbfounded. "Isn't she here to serve us ? Isn't that her job ?" I wondered, frowning.

Aunt Mandy appeared to be equally crossed. "She's going to lash out at her any moment ! I thought. Instead, "Is it one of those days ?" was what she asked, looking very concerned. I was puzzled by Aunt Mandy's instant transformation.

"It's been non-stop since the morning, and I'm all alone," moaned the lady. "I was supposed to get off at one for lunch, but the afternoon staff has yet to arrive." She continued to unburden herself as she packed our ice cream. When we bid goodbye, she gave us a big smile and a friendly wave.

Once outside the store, I asked Aunt Mandy why she had not told the lady off for her rude behavior. "You looked like you were going to erupt at any second !"

"I was tempted to let loose but held my tongue, and asked myself the question I always raise when I'm on the brink of an argument -- why did she say something like that ? Realizing how overwhelmed by work she must have felt, my hostility melted. It's natural to take offence if someone is rude to you. However, blurting out how you feel sets an adversarial tone and will only make matters worse. Dealing with difficult people is a part of our everyday life, especially as an adult. However, there are non-combative ways which you can stand up for yourself, without stepping on anyone's toes and starting an argument. What would you do when someone says something unfair or unkind to you ?" She gave me a friendly nudge as we reached her sedan.

"Some food for thought," I said. Fastening my seatbelt, I lay back, thinking. "It isn't cool to lose your cool," sang the stereo in the automobile.

     
  1. The writer had originally accompanied his aunt to ______.
       
    (A) buy some dessert
    (B) shop for clothes for himself
    (C) buy some ice cream for his cousin
    (D) purchase supplies for his cousin's birthday party
       
  2. According to paragraph 1, the ice cream parlor ______.
       
    (A) had few customers
    (B) had a lone customer
    (C) was adequately staffed
    (D) was bustling with customers
       
  3. What was the staff's initial response towards Aunt Mandy's request ?
       
    (A) She was rude.
    (B) She was puzzled.
    (C) She was concerned.
    (D) She was dumbfounded.
       
  4. The writer was confused by Aunt Mandy's reaction because ______.
       
    (A) he did not agree with it
    (B) he had predicted it correctly
    (C) it was not what he had expected
    (D) he had not seen her behave this way before
       
  5. According to the passage, Aunt Mandy had not lost her temper because ______.
       
    (A) she was in a good mood
    (B) she had no energy to quarrel
    (C) she wanted to make matters worse
    (D) she felt that it would not help the situation
       
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  Answers : 1D   2D   3A   4C   5D
 
 
 
 

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