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Dear Valued Customer Creating Service Processing Hubs for Selected
Back-office Operations
We have established two wholly-owned subsidiaries in Singapore and
Malaysia to process certain selected transactions for our customers. With
this exercise, customer information may be disclosed to these subsidiaries
for the processing of the transactions.
We assure you that we will continue to offer a high standard of service
to all our customers as these service processing hubs are an integral part
of the OCBC Group. Customer information will continue to remain within the
OCBC Group, subject to any mandatory disclosure required by the relevant
regulatory authorities.
You will also continue to enjoy our products and services on the same
terms and conditions with the Bank.
Several banks are already adopting this model to manage their back-office
operations. we have also adopted this move to enable us to invest and grow
in Singapore and Malaysia, our two core markets and build more products and
services to meet your needs.
If you require further assistance, please feel free to call us at 1800
363 XXXX ( Individual Customer ) or 1800 538 XXXX ( Corporate Customer )
Thank you for banking with OCBC !
Yours sincerely
Deputy President
Mandatory - If an action or procedure is
mandatory, people have to do it
because it is a rule or a law
Core markets - The most important
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