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Dear Policyowner, We would like to take this opportunity to thank you for
your loyal support since ING Insurance Berhad Malaysia officially came into
being on May 6 2002.
ING Insurance Malaysia is a member of the global financial services
group, ING Group based in the Netherlands. At ING, we conduct our business
in accordance with the Group's Business Principles based on the Company's
core values: responsiveness to the needs of the customers, entrepreneurship,
professionalism, teamwork and integrity. These values are paramount in all
ING's activities and all our operations, as we strike a careful balance
between the interests of our customers, employees and shareholders.
Our company's tagline " Make Life Worth More ..., START LIVING "
encapsulates the philosophy that insurance and the financial services that
we offer are all about life choices that allow you our policyowner to start
living your life to the fullest.
Just as we remain committed to ensuring our policyowners live their lives
to the fullest whilst letting us manage their risks and financial needs, we
will continue to uphold our key initiative of making the company " easy to
do business with ". we have and will continue to provide a higher level of
service performance to our customers. Our achievements in the Asia 1 to 1
Innovators Award 2002 for our vision and focus in implementing customer
based business strategies are testament to our commitment to deliver quality
and uncompromising services to our
policyowners.
Whilst we as a company have been prudent and focused in our financial
management, the insurance industry over the last few years has faced a
difficult and challenging economic environment. At ING we consider your
financial security and future well-being to be of paramount importance, and
as such, will continue to declare year after year bonus and dividend
payments. Reversionary bonus and dividend payments, once declared, are
guaranteed and will enhance your policy values in meeting your personal
financial obligations. Naturally, since
future bonus's and dividends have yet to be declared, they are dependent on
the future operating results and investment returns of the participating
fund. As such, we wish to take this opportunity to remind you of their
non-guaranteed nature, and that the future amount declared may be more or
less than that originally illustrated.
Rest assured that in today's fast paced and ever-changing society, ING
will remain the constant in your lives by striving to be your insurer and
financial services provider of choice in delivering premier service and
products designed to meet your financial needs. As such, we are pleased to
announce that one again we will be declaring bonuses for 2004, which will be
reported to you in the Annual Statement you can expect to receive from us in
a few months.
Finally, we wish to extend our thanks to you, our policyowner, for your
continued and unwavering support.
Should you wish to speak to us with regard to this letter, please contact
our ING Customer Service Representatives at 1-800-XX-XXXX or your ING agent
or any of our ING Service Centers nearest to you.
Dato' Christopher Davies
President
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