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Sample   Letters


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Dear Sir / Madam,


Account No 12345-123-456-789
Log-in Hello123
Total amount outstanding RM 132.00

We regret to inform that your tmnet account has been temporarily suspended on 11/08/2005. This action had been taken as you have not settled the amount due despite two reminder emails.

Should you need a copy of your Multimedia Bill, you may request it from Clickers or any TMpoint outlets and make payment at the same place. You may also access your multimedia bill via http://tmbill.tm.net.my. We would like to advise you not to settle your payment via post to avoid delay in account activation.

Please present the payment receipt to any TM Net counter at TMpoint or call our Customer Service center at 1- 300-88-9515 for reactivation. You may also contact your TM Net account executive or our CMU personnel, at 03-83188221 to arrange for reactivation of service.

We would like to stress that it is important to make prompt payment to avoid suspension of your service. Please take note that your account will be terminated permanently if payment is not settled promptly within 14 days from the date of this letter.

Please be informed that terminated account could not be reactivated. Please ignore as your login is no longer available.

Thank you for your kind attention and action. We would also like to apologize for any inconvenience caused.

Thank you for being our valued customer.

Credit Management Unit

TM Net Sdn Bhd

Group of Telekom Malaysia Berhad


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