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Dear Michael Wong,

OCBC Bank wins three prestigious Asian Banker awards and an impressive Global Finance ranking

We are delighted to share that OCBC Bank has received three prestigious awards at The Asian Banker Excellence in Retail Financial Services Awards 2009 -- Best Retail Bank in Singapore, Excellence in Bancassurance and Excellence in Customer Advocacy in Asia. This win would not have been possible without the continued support from customers such as yourself. We are also proud to be named by Global Finance Magazine as one of the World's 50 Safest Banks 2009.

Information about the The Asian Banker Award

Over 120 banks and financial institutions from 22 countries across the Asia Pacific. Gulf and Central Asian regions were evaluated for The Asian Banker awards, which are refereed by prominent global bankers, consultants and academics. They are the most prestigious, comprehensive and anticipated awards to recognise the pursuit of excellence amongst retail financial institutions today.

Below are excerpts from The Asian Banker press release about the Best Retail Bank award.

"In a highly challenging environment for retail financial services, OCBC Bank was able to manage better its retail operations than any of its competitors. Retail operating profit increased 13% year on year with a profit gain of S$79 million year on year. Despite being the smallest local bank, it had the highest profit gain in absolute numbers of all foreign and local players.

Return on assets in consumer banking as measured by operating income divided by assets was one of the highest in the region at 4.9%, while its productivity measured of operating income divided by its retail banking employees stands up well against Australian and Hong Kong banks. The bank's income to branch ratio of S$2.96 million puts it among the top five local banks in the region.

In 2008, OCBC aligned its franchise on a strong sustainability footing with a clear retail banking strategy in times of crisis. Broad-based growth in net interest income more than offset the increase in expenses."

Honours from Global Finance

OCBC Bank has also been selected as one of the World's 50 Safest Banks 2009 by Global Finance magazine. The ranking is based on a comparison of the long-term credit ratings and total assets of the 500 largest banks around the world. Global Finance Magazine has published this listing for 17 years and it has become a recognised and trusted standard of creditworthiness for the entire financial world.

With these tributes to our partnership to inspire us, we will continue our efforts in the pursuit of excellence. Should you have any suggestions to improve our services, please contact the Premier Hotline at 1800-PREMIER (773 6437).

Thank you, once again, for your support.

Yours sincerely


Head, Global Consumer Financial Services


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