Defective goods !!! |
|
|
Moore |
Sam, we recently received a complaint from a customer about the spoons. |
Sam |
Oh, what's the problem
? |
Moore |
It's about the poor
plating. Can you replace them ? Or they'll hand-inspect and remove
the defective ones and charge you back. |
Sam |
I'm sorry for the defective goods.
The replacement will be prepared and shipped by sea in three days. |
Moore |
This is not acceptable. They need the goods very urgently. You gotta
air-freight them. |
Sam |
But the air freight would be too expensive to afford. After all,
we're making little money on this item in order to support your
customer. |
Moore |
I understand. Airship the replacement anyway. I'll ask them to share
the cost. |