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From the options A, B, C and D,
choose the form that best fits the function state, to complete the
dialogue below. |
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Customer |
I want to return this shirt. ______1______
( to claim ) |
Salesgirl |
I'm afraid you can't. |
Customer |
______2______
( to demand ) |
Salesgirl |
Once the shirt has been washed, it's
non-returnable. |
Customer |
You're being rude. Where's the manager ?
______3______
( to threaten ) |
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1. |
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To
claim |
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A |
The color is too bright. |
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B |
The color ran when I washed it.
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C |
My wife doesn't like it. |
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D |
I have changed my mind. |
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2. |
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To
demand |
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A |
Take it back. |
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B |
I want my money back.
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C |
Why can't you ? |
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D |
That's not fair. |
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3. |
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To
threaten |
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A |
I want to see him. |
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B |
Tell him I want to return this. |
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C |
I want to complain about you.
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D |
You are supposed to help customers. |
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