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  Dear Sir,

I am writing to inform you of the kind of services rendered by some of your employees of your company, the Kopeh Omnibus Company.

Firstly, the drivers of some of the buses often do not stop the buses directly in front of the bus-stos, as one would expect, but twenty or thirty meters before or after them. This results in the people having to run to catch the bus. I use the word 'run' because, after stopping for only about two minutes, the bus starts off again. The bus-driver and conductor seem to be unable to see that people who are walking towards the bus might also be interested in catching it. I know this for certain because, having a heart condition, I try to make it a practice not to run. As a result, I have been left behind by your buses six times.

Secondly, your conductors seem to feel that they are in charge of educating the public. Once, I was rudely told "You are a man. Why don't you stand up for this lady ?" by a conductor half my years in age. It was very embarrassing. Let us leave aside the point that, having a heart condition, it was inadvisable for me to stand up for the whole journey. Do you think that the conductor has the right to speak like that to the passengers ? are they not on the buses to serve us rather than insult us ?

The Kopeh Omnibus Company has the monopoly of bus services in Kopeh. Thus, perhaps, the question of competition has never occurred to spur your employees on to better service. However, as its manager, I am sure that you will wish the public to have a good impression of the company.

"Insulted"

               
1.   The writer of the letter was writing to
             

 

    (A)

lodge a complaint.

 
(B) offer buss services.
    (C) explain his behavior.  
    (D) offer advice.  
               
2.   Which of the following is TRUE ?
               
    (A) The buses never stop directly in front of the bus stop.  
(B)

The buses sometimes stop a short distance away from the bus stop.

    (C) The buses are sometimes late.  
    (D) The buses usually stop before or after the bus stop.  
               
3.   Why did the buses leave "Insulted" behind ?
               
    (A) He ran too slowly to them.  
(B)

He walked to them.

    (C) He stayed at the bus stop.  
    (D) He had a heart condition.  
               
4.  

Why was it that "Insulted" did not run to the bus ?

               
    (A) He was too old.  
(B) He was not interested in doing so.
    (C)

His heart condition made it inadvisable.

 
    (D) He had not practiced running.  
               
5.   What had be been insulted about ?
               
    (A) Not running for the bus.  
    (B) Being left behind.
    (C)

Not standing for a lady.

 
    (D) Not being a gentleman.  
               
6.  

What was his opinion of a conductor's role ?

               
    (A) To educate the people.  
    (B) To insult the people.
    (C)

To serve the people.

 
    (D) To guide the people.  
         
7.   What is his opinion of the bus services in general ?
         
    (A) good  
    (B) satisfactory  
    (C) fair  
    (D)

bad

 
         
 
 
 
 
 

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Comprehension 1

 

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