|
|
Dear Sir, I am writing to inform you of the kind of services
rendered by some of your employees of your company, the Kopeh
Omnibus Company.
Firstly, the drivers of some of the buses often do not stop
the buses directly in front of the bus-stos, as one would
expect, but twenty or thirty meters before or after them. This
results in the people having to run to catch the bus. I use the
word 'run' because, after stopping for only about two minutes,
the bus starts off again. The bus-driver and conductor seem to
be unable to see that people who are walking towards the bus
might also be interested in catching it. I know this for certain
because, having a heart condition, I try to make it a practice
not to run. As a result, I have been left behind by your buses
six times.
Secondly, your conductors seem to feel that they are in
charge of educating the public. Once, I was rudely told "You are
a man. Why don't you stand up for this lady ?" by a conductor
half my years in age. It was very embarrassing. Let us leave
aside the point that, having a heart condition, it was
inadvisable for me to stand up for the whole journey. Do you
think that the conductor has the right to speak like that to the
passengers ? are they not on the buses to serve us rather than
insult us ?
The Kopeh Omnibus Company has the monopoly of bus services in
Kopeh. Thus, perhaps, the question of competition has never
occurred to spur your employees on to better service. However,
as its manager, I am sure that you will wish the public to have
a good impression of the company.
"Insulted" |
